Terms, Conditions
& Privacy Policy

I. GENERAL BOOKING TERMS

1. Acceptance of Terms
By booking a stay at The George Tasmania (“the Property”), all guests and visitors agree to comply with these Terms and Conditions, the Property’s policies, and any reasonable directions given by the Property Owner or Manager.

2. Payment
All bookings must be paid in full prior to arrival. Payment can be made via credit card, debit card, or other approved methods through the relevant booking platform. Any outstanding balance must be settled before check-in unless otherwise arranged.

3. Booking, Occupancy & Additional Guests
Occupancy begins and ends on the dates stated in the booking confirmation. Guests are liable for any loss or damage caused to the Property, its contents, or the surrounding premises during their stay.
A baby or toddler (aged 0–3 years) may be accommodated as a third guest in a Pod, provided notice is given at the time of booking. Suitable bedding or a portable cot may be supplied upon request, subject to availability.

4. Cancellation & Refund Policy
Cancellations with at least 14 days’ notice will receive a full refund.
Within Notice Period: Cancellations made less than the required notice will forfeit the deposit or full booking amount.
Bookings made through third-party platforms (e.g. Booking.com, Airbnb, Little Hotelier) are subject to their cancellation terms.
No refunds are provided for early departures or “No Shows.”

5. Discount Codes and Promotions
From time to time, The George Tasmania may issue promotional or discount codes for use at the time of booking. These codes:

  • Must be entered at the time of booking and cannot be applied retroactively.

  • Are valid only for the specified period and conditions stated in the promotion.

  • Cannot be combined with other offers or third-party discounts unless stated.

  • Hold no monetary value and are non-transferable.

  • May be amended or cancelled at the Property Owner’s discretion.
    Misuse or unauthorised use of a discount code may result in cancellation or tariff 

II. PROPERTY USE, BEHAVIOUR & ACCESS

6. Property Use, Pets and Behaviour

  • The Property must not be used for any unlawful purpose, parties, or events without prior written approval from the Property Owner.

  • Pets are permitted only if:

    • The “Pet” option is selected at booking,

    • The applicable Pet Fee has been paid, and

    • The guest agrees to the Property’s Pet Policy.

  • Pet owners are responsible for the care, control, and supervision of their animals at all times. Pets must not be left unattended and must not cause disturbance or damage.

  • Pet bedding is available for hire and must be booked in advance. Pets are not permitted on furniture or bedding unless covered with the provided pet bedding.

  • Guests must maintain a quiet and respectful environment. Quiet hours apply between 10:00 pm and 8:00 am.
    During these hours, amplified sound, bright outdoor lighting, and loud conversation are not permitted.
    Repeated disturbances may result in eviction or additional fees.

7. Alcohol Consumption and Behaviour
Guests may consume alcohol responsibly within their Pod and designated outdoor areas of the Property.

  • Alcohol may only be consumed by guests aged 18 years and over.

  • Excessive drinking, public intoxication, or unruly behaviour is not permitted anywhere on the Property grounds.

  • Guests exhibiting disorderly conduct, rudeness toward staff or other guests, or behaviour deemed unsafe, disruptive, or offensive may be subject to immediate eviction at the Property Owner’s discretion.

  • No refund will be provided in such circumstances, and any resulting damage or additional cleaning will be charged to the guest’s nominated payment method.
    The Property Owner reserves the right to refuse service of alcohol or entry to licensed areas in accordance with responsible service obligations and Tasmanian liquor laws.

8. Parking
Each Pod has one (1) designated on-site parking space located in front of the café. Additional parking is not guaranteed.
Pod guests are not permitted to park in the café patron allocated parking spaces and must use only their designated Pod space for the duration of their stay.
There may be limited additional public parking available on Mount George Road, outside the Property grounds. Guests choosing to park off-site do so at their own risk, and the Property Owner accepts no responsibility for vehicles or belongings left in these areas.

9. Inspections and Access
The Property Owner or Manager may enter a Pod at any reasonable time with notice, or without notice if there is a concern for safety, damage, or breach of terms.

10. Pod Entry and Access Codes
Entry to each Pod is via a secure pin-code system. The unique pin-code will be sent to the guest by text message and email the day before their stay commences.
The pin-code is entered on the keypad located beside the entrance sliding door to the Pod.
Each pin-code is valid only for the duration of the guest’s stay and will automatically expire one (1) hour after the check-out time.
Guests must contact the Property Owner immediately if they experience any issues accessing their Pod or any communal building using their assigned code.
The sharing of access codes with non-registered guests is strictly prohibited.

11. Eviction and Breach of Terms
Failure to comply with these Terms, any lawful direction, or behaviour expectations may result in immediate eviction without refund.

III. FACILITIES, EQUIPMENT & GUEST RESPONSIBILITY

12. Pod Appliances and Furnishings
Guests must use all Pod fixtures, fittings, and appliances (including heat pump/air conditioning, lighting, television, furniture, and kitchen items) responsibly.

  • Do not tamper with or misuse controls or equipment.

  • Report faults immediately.

  • Furniture and décor must not be moved or removed.

  • Guests are liable for any damage or excessive wear caused by misuse or negligence.
    The Property Owner reserves the right to charge the guest’s nominated payment method for repair or replacement costs where damage or loss occurs.

13. Use of Guest Facilities and Grounds
Guests are welcome to use the Property’s complimentary facilities, which may include the guest laundry, bike wash area, firepit, and landscaped grounds.
Guests must use these facilities responsibly and follow all posted instructions and safety signage. Children must be supervised at all times around shared or outdoor areas.
Any damage to or misuse of these facilities, including negligence or failure to follow directions, will result in the cost of repair or replacement being charged to the guest’s nominated payment method.
The Property Owner and Manager are not liable for any injury, loss, or damage sustained while using these facilities.
Access to some facilities may be restricted or temporarily closed at the Owner’s discretion for safety, maintenance, or operational reasons.

14. Supplies and Housekeeping
Starter amenities such as tea, coffee, milk, soap, and toilet paper are provided. Guests staying more than 5 nights may request a linen change. Additional cleaning services are available for an extra fee.

15. Food and Drink Packages
Guests may select food and drink packages at the time of booking, which will be available in their Pod upon arrival. The contents of these packages are curated by the Property Owner and may be substituted or adjusted at the Owner’s discretion in the event of supply issues or product unavailability.
Each Pod also contains a selection of food and beverage items available for purchase during the stay. Guests may consume these items at their convenience and must record their usage on the provided form. All consumed items must be paid for before or on the final day of the guest’s stay. Prices for such items are displayed within the Pod and may vary without notice.

16. Sustainability, Cleanliness and Environmental Care
The George Tasmania is committed to green, sustainable tourism and the protection of Tasmania’s natural environment. Guests are expected to respect this philosophy and assist in maintaining the eco-luxe standards of the Property.

  • Guests must keep their Pod, deck, and surrounding area clean and tidy throughout their stay.

  • All rubbish and recycling must be placed in the bins provided, with waste separated where applicable.

  • No littering, dumping, or improper disposal of waste is permitted anywhere on the Property.

  • Guests are encouraged to conserve water and electricity and to minimise single-use plastics.

  • Any behaviour, activity, or wasteful practice inconsistent with the Property’s sustainability principles may result in additional cleaning fees or charges at the Owner’s discretion.
    The Property operates with a focus on low environmental impact, supporting local suppliers, and preserving the natural beauty of the Mount George region for future generations.

IV. SAFETY, ENVIRONMENT & LIABILITY

17. Natural Environment and Safety
The Property is located on a mountain within a natural bush setting. Guests acknowledge the presence of uneven terrain, wildlife, insects, weather conditions, and other natural hazards.
Guests must follow all safety signage and staff instructions; stay on designated paths; exercise care in and around Pods, Pod decks, stairs, and footpaths, which may be slippery when wet or affected by natural conditions; and supervise children and pets at all times.
For safety and environmental protection:

  • Guests must not approach, touch, or feed any wildlife. All native animals, birds, and reptiles are to be observed from a safe distance.

  • Guests should wear appropriate clothing and footwear for outdoor and bushland environments and prepare for changing weather conditions, including sun, wind, and rain.
    The Property Owner and Manager are not liable for injury, loss, or damage arising from failure to follow directions, disregard of safety warnings, or from inherent natural risks.

18. Liability
The Property Owner and Manager accept no responsibility for any injury, loss, or damage to guests, visitors, or their property while on-site. Guests are encouraged to obtain travel insurance.

V. OPERATIONS, HOURS & ADMINISTRATION

19. Operating Hours
Café & Bar: Weekends and School Holidays, 8:30 am – 6:00 pm.
Accommodation: Open year-round.
Operating hours may vary at the Property Owner’s discretion due to seasonal demand, maintenance, or private events. Reasonable notice will be provided where possible.

20. Descriptions and Marketing Materials
All property descriptions and images are provided in good faith. The Owner is not responsible for minor variations in appearance or amenities.

21. Pod Allocation
While every effort is made to honour specific Pod requests, allocation may change based on operational requirements.

22. Damage, Loss & Additional Charges
Guests authorise the Property Owner to charge their nominated payment method for any damage, loss, additional cleaning, or unauthorised expenses.

23. Complaints and Dispute Resolution
The George Tasmania aims to ensure that all guests have an enjoyable and comfortable stay.

  • Any concerns, complaints, or issues should be reported to the Property Owner as soon as possible, preferably during the stay, so that reasonable efforts can be made to resolve the matter promptly.

  • Complaints received after check-out will be reviewed in good faith but may be more difficult to investigate or verify.

  • Guests agree to engage in respectful communication and allow the Property Owner a reasonable opportunity to address and remedy any issue before seeking external dispute resolution or posting public reviews.

  • Where a dispute cannot be resolved directly, both parties agree to act in good faith and to seek mediation or conciliation before pursuing any formal legal action.

VI. PRIVACY POLICY

24. Collection of Information
The George Tasmania collects personal details (e.g., names, contact details, payment information) for booking and guest management purposes only.

25. Use of Information
Collected information is used to manage bookings and communication, meet legal obligations, and improve guest experience.

26. Disclosure
Information may be shared with booking platforms (Little Hotelier, Airbnb, Booking.com) and essential service providers. It will not be sold or shared for unrelated purposes.

27. Security
The Property takes reasonable steps to secure all guest data.

28. Access and Correction
Guests may request access or correction of their personal information by contacting the Property Owner.

29. Contact
For enquiries, complaints, or privacy concerns, please contact:
The George Tasmania
📧 thegeorgetas@gmail.com
📞 +61 (0)411 330 931